Buyer Protection

Alofamart Buyer Protection

Buyer protection is provided to users who purchase items from us. We ensure that we provide the best quality products to our customers by inspecting every item before its being sent to you. Buyer protection is our guarantees that ensure you’ll receive your item on time.

Everyone who shops with us, we offer the following guarantees for each purchase.

Full refund if your order falls under any of the following scenarios.

  • The item received was not as described
    • You can get a full refund if your item is significantly different from the item description
  • If you did not receive your item on time
    • We set a delivery time with a maximum of 30 days. If you can prove that you did not receive your order within the stated delivery time, you will get a full refund.

The following scenarios are not covered under buyer protection

  • If you received an item but you no longer need it.
  • If you claim an item is not as described but we can prove that it is
  • If you claim to have not received the item but the shipping company confirms that it has arrived.
  • Orders or payments made outside of our site
  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by natural disaster)
  • Other exceptional circumstances outside the control of us.

How to apply for Buyer Protection

If you wish to apply for buyer protection, please fill the form below and submit to us. We will go through your request and get back to you within 48 hours.