FAQs Page

Popular Questions on Alofamart

How long does shipping take?
We ship our orders 1 to 2 days after we receive your payment. Shipping times and arrival dates depends on your location. If you already have an order, you can click on “My orders” from your profile and track you item
What are shipping charges?
You don't have to worry about shipping fees for orders within USA. It's completely FREE!
Where is my item shipped from?
All our items are shipped from USA warehouses. This ensures that your orders are delivered to your doorsteps within the shortest time possible.
What do I do if the shipping address I have entered is wrong?
You can change the shipping address before you submit your payment information to complete the order. Once it’s submitted you need to contact us within 24 hours after you have made your payment in order to change the shipping address. We advise all our users to make sure you enter the correct shipping address when placing an order
What do I do if I need to cancel an order?
We currently don’t have an option for you to cancel an order once you make a purchase. However, you can contact our customer support center within 24 hours and our team will help you with your inquiry and refund.
I am not getting any emails
Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven't receive any email from us regarding your order, you can contact us through the contact us form on the website.
How can I get help with placing an order?
We have a 24 hours customer service team to help you with all your inquiries. Contact our support center and we will assist you with placing an order.
Why is my order history empty?
If your order history is empty, then it means that your payment was rejected. We never received your payment and your order was not placed. Check with you bank if you have been charged from your card and if so, the bank will refund the charge within 5-6 working days. Please make sure that you are logged into the account correctly to make your purchases